tea bag bother

"I said I wanted Lapsang souchong. With two sugars"

I signed up to get two free tea bags from Twinings. I spent ages choosing and then when they arrived they were the wrong flavours. Disappointing. Anyway, that was ages ago and since then I've had an email from them (I am in their email club) saying I can sign up for another free tea bag. It's been about three months now and still no tea bag has arrived. VERY disappointing.